My registered courses have not been transferred to my NESA account?

A: Log a support ticket with the MyPL Helpdesk, selecting 'NESA course transfer' as the Subject of your ticket. Please be specific with the courses that require transfer.


Does MYPL only transfer Registered  courses to NESA? 

No. MyPL transfers all Registered courses that are in a ‘completed’ state.

MyPL will also transfer Non-Registered courses that are in a ‘completed’ state, as ‘potential’ Teacher Identified Professional Development (TIPD). This will occur only if the course has been marked as complete within one (1) month of the session end date.


However, TIPD remains the same as it has always been, in that you can enter TIPD entries into your NESA account at any time.

 

At this point in time, TIPD is not being transferred to NESA due to ongoing maintenance work being conducted on the NESA system.


Why are my Non-Registered (NR) Courses not transferring to NESA?

Please check that your status for these courses shows ‘complete’.

MyPL will transfer Non-Registered courses that are in a ‘completed’ state, as ‘potential’ Teacher Identified Professional Development (TIPD). This will occur only if the course has been marked as complete within one (1) month of the session end date.


However, TIPD remains the same as it has always been, in that you can enter TIPD entries into your NESA account at any time.


At this point in time, TIPD is not being transferred to NESA due to ongoing maintenance work being conducted on the NESA system.


 


How do I cancel/ delete my enrolment?

Not all courses allow you to withdraw your enrolment. If available go to ‘My Learning’ and then click on the course tile. If available, there will be a ‘Withdraw’ button in the top right hand corner of the screen.

If not available, log a support ticket for assistance



What happens if I can no longer attend a session that has a cost associated with it?

There are costs associated with a number of courses delivered on MyPL. If you can no longer attend a session that has a cost associated with it, please contact the session facilitator as soon as possible to advise.



How do I delete an attendee enrolment if I am the session support officer?

Log a support ticket in the MyPL Helpdesk. One of the friendly support personnel can action this for you.

 


Can I enrol staff that are not on my school list?

No. You cannot add staff that are outside the scope of your own work location.

Best practice is for staff to enrol themselves into sessions of professional development and for session facilitators to schedule sessions with enough lead time for this to occur.

 

 

Can I add participants to the attendees list once the session has started or finished

Yes, as long as the staff are in the same scope (work location) as you. You cannot add staff that are outside the scope of your own work location.


If you need to add participants outside the scope of your work location, log a support ticket selecting 'Enrolment' as the Subject of your ticket.



How do I add Teacher Identified Professional Development (TIPD) to my NESA account?

Log into your online NESA account and go to your ‘professional development record’.

Select ‘Add new’

Select 'Teacher Identified' from the 'Participation type' drop down menu

Please choose a title, an activity type, indicate the amount of hours, and then select the standard descriptors you feel are relevant to that PD.

Conclude with a short explanation of how the activity addressed the standard descriptors you nominated.



How can I run reports of professional learning for staff under my supervision?

Select ‘Manage Learning’ from the hamburger menu in the top right hand corner of the MyPL screen.

Click on ‘Customisable Reports’ from the menu structure on the left hand side of the screen.

Select the report you require e.g.  Mandatory Child Protection Training 2018 created by Admin01

Click Export report to export the report to a spreadsheet

Note: If the report you need is not listed or you require additional information, please email mypl@det.nsw.edu.au and provide the details of what you require



Why can’t I access Customisable Reports?

Only staff who have other staff under supervision have access to ‘Customisable Reports’.

To request access, an email from your Principal (School based Staff) or Director (Non-School based Staff) to mypl@det.nsw.edu.au requesting ‘Delegated Manager’ access is required. Only a Principal/Director can request this access for a staff member.



Is there a ’How to Guide’ for creating Registered (RG) courses?

No. A How to Guide is currently being developed and will be available soon.

For support with submitting Registered courses, email teacherquality@det.nsw.edu.au



I will be coordinating all MyPL training at my school and need access to be able to schedule sessions. How do I get this access?

Please ask your Principal (School Based Staff) or Director (Non-School based Staff) to email mypl@det.nsw.edu.au requesting ‘Learning Author Access’ for you. Once we receive this email the MyPL team will assign this additional role to you. Only a Principal/Director can request this access for a staff member.



Why can’t I see the Session I just created?

You may not have added yourself as a Session Support Officer. You can request a work colleague who has access to the session to add you or log a support ticket to be added as a Session Support Officer.



Why can’t I transfer participants to another course?

You can transfer a participant to another session of the same course. It is not possible to transfer to a completely different course.



Why can’t I find e-Learning course sessions in MyPL?

completely different course. A number of externally hosted e-learning courses are automatically imported into your MyPL account. Please select the link "Externally Hosted e-Learning" from the landing page of MyPL to see the list of imported courses.



Why can’t I enrol in a course?

  • Registration may have already closed or the session may be full
  • You might not be eligible or meet the pre-requisite/s.
  • There might be restrictions e.g. only for DoE staff.
  • Course has been archived.
  • Session has been cancelled.
  • You do not have a MyPL account.

 


I manually enrolled attendees into an Event Session but I cannot locate them.

  • Check the Session Waiting List and/or the Event Waiting List – if the attendees are in either of these tabs, click the plus/add icon to add the attendees to your session.
  • Manually enrolling into a session that has 0 (zero) places available will place the attendees in the wait list.
  • You may not have completed the enrolment process – did you click “Finish” to finalise the enrolment?
  • If one or more of your attendees have an open enrolment (“Not Attempted”) in the same course, you will not be able to enrol the attendees until the open enrolment is deleted or marked “Attended” or “Did Not Attend.”


I’m trying to enrol in a course but MyPL says I have already completed it.

If you are enrolling in a recurring event, “Completed” refers to the previous event session you have already attended. Click the course name to view future sessions. The link below explains the process in detail.


https://schoolsequella.det.nsw.edu.au/file/69f658ca-9a82-4dc7-b864-d9083d9e412b/1/re-enrolling-in-the-same-course.pdf



How can I get my Anaphylaxis certificate?

The Anaphylaxis and e-Emergency Care courses are accessible on the e-Safety website. Training records for these courses are automatically transferred to MyPL, however certificates can only be accessed and printed by going to the e-Safety website: https://esafety.det.nsw.edu.au